Time spent on ticket stage

I'd like to echo something from the developer forum:

 

We would like (read: need) to be able to track time spent in ticket stage, the same way we can currently track time spent in deal stage.

 

https://integrate.hubspot.com/t/want-to-track-time-spent-in-each-ticket-status/15060/3 

HubSpot updates
12 Replies
aelam
New Contributor

This is a must-have for our use case.  We can't really get insights on how our pipeline is moving without knowing how long a ticket is in each stage. 

 

Thanks

kstanwyck
New Contributor

We need to be able to build a report on times so we can analyze our ticketing process. Please turn your focus to the ticketing environment of your platform, as we have had to comprise and find our own way in how to use HubSpot as our only ticketing platform.