Tickets from Forwarded Emails
We're having issues where a customer forwards us an email they recieved and it opens a new ticket for the original sender of the email, NOT the user who forwarded it.
This has caused issues when they forward us notification emails from GoDaddy, or Network Solutions. Or, if one of THEIR customers sends them an issue, they'll forward it to us to open a ticket. Yet, their customer is associated with the new ticket and they get a "New Ticket Created" email from us.
Naturally, this has caused confusion because their customer has no idea who we are or why we opened a ticket for them.
An option for "How to Handle Email Forwards" would be excellent:
1. Create a Ticket for the Original Sender
2. Create a Ticket for the Last Sender