HubSpot Ideas

CarlosRdz

Tickets created per time of the day

I would like to create a report for a number of tickets created per hour of the day. This will help us to understand where we need more staff to cover the busiest times.

 

Thanks

21 Comentarios
LMeier61
Participante

In the data set I selected the following properties. 

LMeier61_0-1747206266123.png

The "Hour of the day - ticket creation" is a Formula field with the following formula: DATEPART('HOUR',[Ticket Create date])

LMeier61_1-1747206325889.png

 

The information about the exact time when a ticket is stored in the ticket create date (HubSpot property). 

LMeier61_2-1747206390777.png

 

With adding the formula field to the data set, HubSpot extracts the hour and makes it available in your reports that are using the data set. 

LMeier61_3-1747206440849.png