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HubSpot Ideas

CarlosRdz

Tickets created per time of the day

I would like to create a report for a number of tickets created per hour of the day. This will help us to understand where we need more staff to cover the busiest times.

 

Thanks

21 Kommentare
LMeier61
Teilnehmer/-in

In the data set I selected the following properties. 

LMeier61_0-1747206266123.png

The "Hour of the day - ticket creation" is a Formula field with the following formula: DATEPART('HOUR',[Ticket Create date])

LMeier61_1-1747206325889.png

 

The information about the exact time when a ticket is stored in the ticket create date (HubSpot property). 

LMeier61_2-1747206390777.png

 

With adding the formula field to the data set, HubSpot extracts the hour and makes it available in your reports that are using the data set. 

LMeier61_3-1747206440849.png