Tickets created per time of the day


I would like to create a report for a number of tickets created per hour of the day. This will help us to understand where we need more staff to cover the busiest times.



1 Reply

This would be handy for us as well. Currently we can report on create date, just not create time. And we need to see our busiest hours in order to help ensure staff cover. I can see from the ticket export that the create time is captured, not sure why we can't have a field just for this in order to report on it.