The addition of a property that contained the Number of Associated Tickets or the number of tickets submitted by a contact/company would open up the options vastly in regards to automation and segmentation for Service Hub users.
I would like to be able to make lists based from ticket properties. I need to be able to segment contacts based on if they have submitted a ticket or not.
Agreed. Being able to access Ticket properties as a separate object I can choose in "lists" is very important, particularly as we are relying more on Service Hub.
And agree with others that "Number of Associated Tickets" needs to be a number on both the Contact and Company record as default properties that we can easily access. There's default contact properties like this for Company and Deal related activity, but rollup default properties on the Contact record for Tickets has been neglected so far.
This is a big issue for us right now. I want to be able to send an email to a list of contacts based on the ticket they've raised. For example: "In the last year you asked for this product feature, we've now done it!"
The only workarounds I have atm are: - Use the API to pull out tickets/contacts and then build my list
- Use a workflow to create a contact property that mirrors the ticket property we want to use. Although this isn't perfect as it doesn't deal very well with tickets that subsequently have the property removed
To quote another customer "The addition of a property that contained the Number of Associated Tickets or the number of tickets submitted by a contact/company would open up the options vastly in regards to automation and segmentation for Service Hub users."
Using a workaround suggested by Cathal Hopper, but is there an update on this feature? It would be nice to be able to filter by date or time range as well.
Given this 'idea' (more like a feature request for something that should already be included) has been around for more than FOUR YEARS now, I'm not hopeful, but....
+1 on everything said above.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.