Currently the search function for tickets only displayes results based on the name of a ticket.
Quite often when searching for a ticket/email the title is not known, which leads to frustration.
The solution I have found is to search via contact information on the contact page instead, however I wonder if it would be possible for the search funtion to also search the content of the ticket/emails.
2nd to this, and perhaps more viable, is the ability to search for email content from the "search activity" field within a ticket (see screenshot below).
Currently this only searches for email titles, but this is not often helpful when all the emails have the same title. It would be more efficient if it could search the full content of the emails in the ticket.