Ticket name management

DigitaWeb

It would be useful to be able to manage the way ticket are named. Especially when the tickets are automatically created with Conversations.

 

For instance, an user could set the Ticket name to be : Email subject + Contact Name and Company.

 

As the number of tickets increases, this will help to prioritize and manage them.

HubSpot updates
7 Replies
interr0bangr
Participant | Diamond Partner

Seriously, how is this not a thing yet?  I'm consistantly wowed by the lack of seemingly basic (at least for a platform that claims to be centered around automation) features like this.

Maltte
Member

Hi,

Naming a ticket based on the properties on the ticket would definitely help in ticket management.

Is this possible?

jmbray
Participant

+1 for the ability to rename inbound tickets would be very helpful. We have multiple sources for tickets (phone, chat, and email) Being able to show "Source: Customer Name - PropertyXYZ" would be helpful.

AnnieRECIPE
Contributor | Platinum Partner

+1! This would really support the team from a high level visual perspective! 

LAkossou
Member

+1 

PatrickJ
Member

+1! This would help our team with ticket management a lot

DKushpler
Member

+1 have the same problem - tickets are created from many different forms and that whould be great to have them named after the event or the name of the form.