It's important for us to see how many tickets each company has (open or historically), we need to report this back to our customers and we very much like to see where we spend our time. Would it be possible to add another tab in line with the "Activity , Notes, Email, Calls, Tasks" tabs in the customer view called "tickets" or "service"? Only available for services and optional to add to the customers activity line. Or atleast a filter for sorting tickets per company? Associating tickets with companies automatically, based on the contact person would also be great.
The fact that I can't see a list of support tickets by customer is probably the number one reason why our Company can not go live on Service Hub. This is a fundamental requirement.
I have discovered a work around that may help you, until this function is available - if you go to the company, click on "show all tickets" for the company, it brings you to the ticket overview with the company as a filter.
We have then saved this filter, so that we can easily access all tickets/ company. It is of course a work around, and doesn't replace the requirement to be able to sort / filter/ search according to associated company - but maybe it helps 😉
