The ability to use ticket automation and workflows to create assignment rules.
Example: We can create an assignment rule and workflow to look at a defined property of the contact, company, or ticket to auto assign. This could then be changed or altered at each step in the ticket pipeline.
You should now be able to create workflows that assign tickets to specific owners! With the workflow's enrollment triggers and if/then branches, you can segment tickets by specific criteria and then use the "Set a property" action to set the tickets' owners. Please see this article from our Knowledge Base for further information about ticket-based workflows.
You should now be able to create workflows that assign tickets to specific owners! With the workflow's enrollment triggers and if/then branches, you can segment tickets by specific criteria and then use the "Set a property" action to set the tickets' owners. Please see this article from our Knowledge Base for further information about ticket-based workflows.
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