Ticket and Contact tokens available in workflows for notifcations
Currently, there is an ability to use a contact based workflow to send a notification about a ticket being submitted, but it would lack information about the ticket. On the other hand, there is an ability to send a notification about a new ticket, but it would lack information about the associated contact that submitted the Support Form.
It would be great to set up a notification email that gave an at glance of information relative to both the ticket details and details about the contact that submitted it to have a better at glance view for those receiving these notifications.
In my case I would really like to be able to use multiple objects tokens when sending email notification in a workflow. It seems kind of silly that I can have a email template with all of the cross object tokens and manually send thru the template but not have the same ability via the email feature in workflow.
YES! I just had to completely recreate a really complex ticket-based workflow as a contact-based workflow, as well as create some redundant pseudo-ticket properties on my contacts, to achieve what should have been pretty basic functionality. Took me 3-4 hours of work to figure out, not including the wasted work I spent creating the original ticket-based workflow. Please implement this!
I'd sure love to hear how you resolved this, @SarahMayo1!! This is a feature that has had too many Upvotes to not get attention towards resolution, but it's hard to wait much longer for such. If you're able to share at all, I'd be very grateful!!
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