Ticket Workflow enrolment triggers based on hourly time periods

MitchClarke

I want to create notifications to our team (which get pulled into a slack channel) when support tickets go unresponded to for an hour, two hours, etc. However, there is no way to trigger a workflow based on, for eg, "Last customer reply date", or "Last contacted date" on an hourly bases. Itwill only calculate by days. 

Screen Shot 2019-11-13 at 2.01.43 pm.png

2 Replies
EmilyFriedrichs
Participant

We'd love to use this to send Out of Office replies and similarly found that not having an "hours" option made this significantly harder.

huntermgorman
Contributor

We could use similar functionality to route support tickets to different teams internationally based on the time of day the ticket was received.