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Ticket Status Link for Customers

Status: Idea Submitted
inigolekunberri
Submitted by Participant | Partner on ‎Feb 26, 2021 4:48 AM

It would be great for our clients (contacts) to see the status, name, description and activity of all the tickets that have been created for them. Maybe generating a link for each ticket and sending it to our clients (contacts) within the ticket creation automated email. 

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1 Reply
coke
HubSpot Employee
HubSpot Employee
‎Feb 26, 2021 4:53 AM

I believe this is a geat idea and it would help HubSpot to be the main choice over other ticket system solutions. It would be great for our customers' clients to have this transparency and it would be a very attractive functionality and addition to our service product.