Ticket Open Time: Option to do Business Days or Calendar Days

Currently, Tickets display Open time in Calendar Days.  However, we'd prefer to show them in Business Days as an option.

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Colaborador ocasional

Yes! globally, we need to be able to define opening hours (8 am - 6 pm) for example and be able to get metrics such as time to first reply taking into account support opening hours.

Actually, I need to export a report and rework if on an excel sheet.