I'm excited to share that we are working on this: Admin users will be able to configure each pipeline's board view with the most relevant card properties for that specific pipeline. Select up to four card properties per pipeline.
If you're interested in joining our early access group, please fill out this form.Note: This feature is available for all Professional and Enterprise customers.
Yes, please. The contact record's initials are shown on the board, but it's not very useful for differentiating between tickets. Customizing what properties are displayed here would be essential.
Completely agree! While "Time Open" can be a great item to review...if it is an issue ticket that has been escalated, etc, that time could be 15 days. As a manager, I want to see what the last activity date has been as well, so that I know that it is still being addressed and has not been missed/forgotten.
Definitely need this feature. At a bare minimum the ticket card view needs to include the last activity date so our team can quickly assess the tickets we need to touch on.
Was there some progress? From what I can tell, you can't even get the ticket# to show in the view let alone some other important fields we constantly track by. It's frustrating.
I'm excited to share that we are working on this: Admin users will be able to configure each pipeline's board view with the most relevant card properties for that specific pipeline. Select up to four card properties per pipeline.
If you're interested in joining our early access group, please fill out this form.Note: This feature is available for all Professional and Enterprise customers.