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Status: Idea Submitted
inigolekunberri
Submitted by Participant | Diamond Partner on ‎Feb 18, 2022 3:28 AM

Ticket Activity Notification

It would be great to be notified by "Activity on TICKET you own or follow". There is a similiar notification (see capture), but is not segmented by object (contact, company, deal, ticket...) and we receive a lot of notifications by contacts' activities that are not related to the ticket we own or follow. 

 

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1 Reply
cognidox_vittal
Participant
‎Jul 13, 2022 10:43 AM

This certainly would be useful is the customer mails the ticket several times. The ticket may not change state, but it's important for the ticket owner to get the customer's emails.