HubSpot Ideas

Takis

Templates in Messages

Use predefined templates via shortcuts (eg: when I type /who the message appearing will be "Hi, this is *Name*, I'm so happy to meet you. Would you please tell me your name too?" in messages

5 Replies
Hello_u
Participant

agreed. Our sales team has recently requested this. It would save time with standard responses for basic templates. Of course, the conversation would need to remain fluid, but this would help with shortcuts. 

mzager
Contributor

Oo yes to macros. I used to use these all the time when I worked on a customer service web chat team and it was a godsend for productivity. 

hroberts
HubSpot Product Team

We are working to get Snippets (https://knowledge.hubspot.com/articles/kcs_article/contacts/how-do-i-use-snippets) implemented in Messages 🙂

hroberts
HubSpot Product Team

I'm pleased to report that Snippets is now available for use in Messages!snippets.png

hroberts
HubSpot Product Team