HubSpot Ideas

Takis

Templates in Messages

Use predefined templates via shortcuts (eg: when I type /who the message appearing will be "Hi, this is *Name*, I'm so happy to meet you. Would you please tell me your name too?" in messages

5 Comentarios
Hello_u
Participante

agreed. Our sales team has recently requested this. It would save time with standard responses for basic templates. Of course, the conversation would need to remain fluid, but this would help with shortcuts. 

mzager
Colaborador

Oo yes to macros. I used to use these all the time when I worked on a customer service web chat team and it was a godsend for productivity. 

Estado actualizado a: In Planning
hroberts
Equipo de producto de HubSpot

We are working to get Snippets (https://knowledge.hubspot.com/articles/kcs_article/contacts/how-do-i-use-snippets) implemented in Messages 🙂

hroberts
Equipo de producto de HubSpot

I'm pleased to report that Snippets is now available for use in Messages!snippets.png

Estado actualizado a: Delivered
hroberts
Equipo de producto de HubSpot