Templates in Messages

Use predefined templates via shortcuts (eg: when I type /who the message appearing will be "Hi, this is *Name*, I'm so happy to meet you. Would you please tell me your name too?" in messages

HubSpot updates
5 Replies
Hello_u
Regular Contributor

agreed. Our sales team has recently requested this. It would save time with standard responses for basic templates. Of course, the conversation would need to remain fluid, but this would help with shortcuts. 

mzager
Occasional Contributor

Oo yes to macros. I used to use these all the time when I worked on a customer service web chat team and it was a godsend for productivity. 

HubSpot Product Team
HubSpot Product Team
updated to: In Planning

We are working to get Snippets (https://knowledge.hubspot.com/articles/kcs_article/contacts/how-do-i-use-snippets) implemented in Messages Smiley Happy

HubSpot Product Team
HubSpot Product Team

I'm pleased to report that Snippets is now available for use in Messages!snippets.png

HubSpot Product Team
HubSpot Product Team
updated to: Delivered