Templates for Knowledge Base Articles

GizmoCares

We need a way to build Templates in the Knowledge Base system for creation of Articles. Currently we use a Google Drive Doc template and copy/paste into the KB. 

 

Even if we could just CLONE an article, that would allow us to create a group of templates and our employees could just CLONE one to get started. 

HubSpot updates
3 Replies
jim_yupangco
Member

This is a great idea! This would be a real time saver. Presently the process is tedious as even a simple process of cutting and pasting a formatted callout box is not possible.

My company is in the process of moving its knowledge base from Zendesk to Hubspot. Moving forward we want to create consistent formatting, perhaps create separate formatting themes to differentiate one product article from another.

MarkusHeiss
Member

Should be done!

TYN
Participant

Yes please that would be fantastic. Either clone or template knowledge article