HubSpot Ideas

LauraL1

Team shift managing tool

Suggestion: Adding a schedule managing tool for managers to be able to publish internally their teams' shift. The tool should allow custom configuaration in regard to employee names, shift times, office locations, colour selection for shifts, free-typing box for special leave types, selection of weekly/monthly view, timezone, activation/dactivation of users, different separating side-tabs per department, ability to export in excel.

 

Benefit: centralize a company's tasks in one system as much as possible. 

 

2 Replies
SMachon
Participant

Yes plus the option to report on shifts and tickets per shift

NEden
Participant | Platinum Partner

Please provide this. One of my customers asked me to report the following today:

  • Rep
  • Total calls
  • Total connected
  • Total VM
  • Total No answer
  • Total Wrong no
  • Total Closed Won & revenue
  • Total Closed Lost
  • No of shifts worked
  • Ave calls per shift
  • Target set as 10 per shift