I was wondering if it would be possible to add a feature in HubSpot where HubSpot teams can be mentioned in the Notes area of a contact, company and deal record. We want to avoid mentioning several names when receiving a payment or processing an invoice. We would like to mention a team and have all those that belong to a team receive a notification about certain communication.
We have agents with assistants, each are setup in a team - so we could mention the team name and not have to individually meniton (and remember) who their assistants are.
It would be great to have the ability to tag an entire team within a note on a conversation or ticket.
We have several people in our support team, a minimum of 1 person is covering tickets at all times, but we don't always know who this is, the ability to use @supportteam to notify would make this easier to make sure the person dealing with this on that day see it straight away.
We have several teams like this where there is a rotation of covering the tickets or being on-site.
Would be great if team @mentions could be integrated. We could use a dummy-account for that but that would cause privacy issues (ISO 27001, a9.2.2 & a9.2.4).
Yes we need this feature please!! Also if I reply to a NOte or a comment under that note, it would be great if I everyone in that thread gets notified automatically without needing to be mentioned.
Oof, three years and still not implemented 😕. It would also be great if this applied in snippets as well. A prime example of how this feature would work can be found in Slack's reminders. I don't have to manually select a user or group just to have them notified. Not having this capability hinders a lot of automation for us, as mentioning a team would really help with automating some tasks, especially in a service desk context.
