Task Queue and Settings with Workflows
You can currently create a task using the workflows; however, you cannot set determing any settings within the task. It would be great if you could Create a task, determine the TYPE of task (call), assign it to a user, assign it to a call queue.
For example - if you have a partner (versus a prospect) that fills out a contact us form, and they identify themselves as a partner persona, then the workflow would create a task to call this user and it is due in 10 days. The task would be assigned to John Doe.
This would be crucial, as you could create call queues based off many characteristics (ie. If they're in california and their persona is "Accountant", assign a call task to Kim that is due in 10 days.). Management would be able to track to ensure all leads are being worked effectively, and measuring outcomes based off the "Log Activity" feature within each contact.