We are a Customer Service team and there are times when a ticket is originated in another department, most often Shipping. They will create a ticket which triggers a ticket based workflow that includes tasks for my customer service team. To prevent the task being assigned to the same person or a person who is not available at that time, the workflow automatically assigns the task to our CS Queue for the next available agent.
The goal is to have all individuals assigned to the queue to receive an immediate notification when the task is created and assigned to the queue. Currently, we will not be notified until the next morning unless the person creating the task @mentions all members of CS or we just happen to be looking at the queue. This is added keystrokes that is less effecient and reliable.