Task Due Date Time

When creating a task, it defaults to being due at 5 pm. There is no way to change the default for this. You need to manually change every task which is time-consuming. There should be an option for default this time to one of your choosing. 

HubSpot updates
Task Due Date TimeHubSpot Product Team
Jan 14, 2019

Sorry to hear about the frustration. One thing I wanted to clarify, it seems there's been a little confusion between what the due date and the reminder date are doing.

 

For the comment "Who wants to be reminded of the tasks they were supposed to do that day just before they're about to go home"

 

The reminder date/time is separate from the due date/time. For example, by default the task is set to be due at 5pm, and the reminder to be sent at 8am. In this case, you would be reminded at 8am, not 5pm. 

 

The idea behind setting the default due date to 5pm was that you give yourself until the typical end of business day before that task is considered overdue. If the time was set to say 8am, as soon as the start of business, your task would be in red and considered overdue. 

 

At any rate, we've been getting similar feedback from customers in other channels, and we are going to change the default time from 5pm to 8am.

 

As to having the ability to set a default time, this is something our team can look into. 

 

Thanks for bringing up your feedback. 

99 Replies
Cedreo_CD
New Member

After reading the previous posts, this default time should be a custom field so that everyone can taylor it to its own needs.

I understand the point of view as a manager.

As an independent user, I prefer a default time setup at 5:30 pm, so that my day tasks don't go overdue after 8:00 am, that is before I get to the office.

Many thanks for allowing everyone to custom that default time field.

Christophe

 

SteveHudgell
New Contributor

Along with many others here, I believe the forum contributors are all asking for the same thing.

 

Having the abilty to turn timed reminders on/off, and then being able to customise the default time, will save me and my team a considerable amount of effort.

 

Timed responses drives great behaviour regarding follow ups with customers.

 

Having the default set to 8am is just about the worst time for us, as the time zones we work in require this to be much earlier. The act of selecting an earlier time, each and every time we enter a task is really inefficient.

 

It's hard to believe there is that much dev work involved in making this optional and user specified.

StefanSmit
New Contributor

In an effort to make Hubspot better fit the needs of the users please fix this issue.

Only a small percentage of Hubspot users will take the effort to add a coment to this forum but it is my guess that a large part of the people that use task on a daily basis are in urgent need of this functionality an I am one of them.

 

Is there a place where users can add feature request? Maybe a +1 function on feature requests can help Hubspot prioritize new features.

Davey
New Contributor

Plus one here.

Davey
New Contributor

Plus one for this feature. If anything, the default setting should be that the task becomes overdue at the end workday, if not completed. When you show up to work and have thirty tasks that you intended to be executed that same day, it's not true that they're overdue. It's factually inaccurate.

SteveHudgell
New Contributor

So what is the rule of thumb for HubSpot to respond to these feature requests?

Do they sit here until enough people join the thread, or do they go into a weekly / monthly review by HubSpot?

I moved here bcz of the awesome current processes vs my old CRM, but would like to think their interaction with users results, at least, in someone from HubSpot joining the thread with feedback.

What is the experience of other, long term, users?

Thanks

verify
New Contributor

Please allow for the default follow up date from 3 business days to user selected.  We use 2 business days for our follow ups, not 3 business days.  So, every email, we have to change the default.

verify
New Contributor

Dear HS Developers,

 

Also allow users to define how many business days to followup when creating a task from an email.

melissalynn
New Contributor

we NEED this to make life sane

mollyurigatti
Occasional Contributor

I totally agree! I'd definitely use this for all of my clients.

1119ellie
New Contributor

It would be nice if we could do our own default time for a task under our settings.  That way everyone can have it specifically meet their needs.  If it has to be the same for everyone, I would like it to default at 5:00 PM.  I'm not fond of the "red text" the beginning morning showing that I'm already overdue Smiley Happy

Levyn
Occasional Contributor

Yes, this is very annoying as I get a bunch of e-mails AND iphone app notifications every morning when I'm not even at work yet. And it's a small inconvenience to change the task reminder time each time, but when you do this 20 times a day, each day, it really gets on your nerves.

kbarrera
Regular Contributor

+1 Much needed! 

 

By default, you have to click 2 places - or my reps have to remember to go back and reset the task follow up time to the default time. You're forced to select at a minimum "1 business day" and by default 8am. This should be the same menu as the other tasks created - you can pick your exact date and time (it will vary based on situation -sometimes the follow up will be the same day, a few hours, sometimes it will be the next day, sometimes it will be 3 days/5 days/etc.)

dguido
New Contributor

I think you should be able to remove the time all together.  I am not refering to the reminder, but the task itself.  I dont use task as exact times so my default is 8 AM and when i come in every morning, all my task for that day are red and show as over due.

MattLessard
New Contributor

Looking to do that too

pollardben
New Contributor

I want this!

L_555
New Member

This is 2 years on from when the original idea was submitted and still such a simple thing has not been actioned.  Still on the fence about hubspot- lack of response around issues such as this do not help.

melissalynn
New Contributor

Agreed. This simple reuqest is one of our bigger frustrations.

AlexanderShesha
New Member

+1. Really need the custom defaults (time, date, reminders) for the tasks

Would be great to have an option to not scedule the task to a specific time, pick only a day

leowangup42
New Member

I agree with dguido, I rarely have a task that I need to do at an exact time. I have tasks that I need to do a certain day. A default of 8am not only means that everything is overdue immediately and shows as red (which is annoying), but because it's overdue, it also means that the "Next Activity Date" for that company disappears.

 

This affects any filters where you are trying to filter out companies with a Next Activity Date as companies now with overdue tasks show up in this filter.

 

I would much rather default having no time associated with a task, and allowing a rep to specify a time when it truly needs to be done at a certain time. If it's really really time sensitive, you should probably just put it in your calendar or set a reminder.