HubSpot Ideas

lrn24

Task Due Date Time

When creating a task, it defaults to being due at 5 pm. There is no way to change the default for this. You need to manually change every task which is time-consuming. There should be an option for default this time to one of your choosing. 

HubSpot Updates
May 03, 2021 02:52 PM

@Anonymous though it was intentionally left out initially, we are now working to have task creation preferences apply to follow up tasks as well, so no need to create a separate idea for it now. Stay tuned for that update coming soon. 

Delivered
April 28, 2021 07:28 AM

Hi All,

 

Now you can set your default due date/time and reminders for tasks created from the CRM. To do so, head to Settings>General>Tasks and set your preferences. 

 

For more information on how to set task creation defaults, see this knowledge article.

 

Thank you!

Scott

In Beta
April 15, 2021 06:45 AM

Hi HubSpot Community,

 

I am pleased to announce that now in beta are task creation defaults. This will enable you to customize your default due date, due time, and reminder when creating tasks through the CRM. If you're interested in getting beta access, please submit your information here

 

Screen Shot 2021-04-15 at 8.37.27 AM.png

Being Reviewed
March 18, 2021 05:53 AM

Hi all,

 

Thanks for the spirited discussion around this one -- all points have been well made. We are actively working on a solution that will enable you to set your own custom default due date and reminder for tasks. As soon as it is ready for beta, I will post again here. 

 

Thanks for your patience,

Scott

Being Reviewed
April 28, 2020 06:56 AM

Hi HubSpot Community,

 

Thanks for the thoughtful commentary on this particular idea. We've since changed the default task due time to be 8:00 am. 

 

We are also working to remove the "Due Time" requirement from tasks altogether. This will make it such that tasks only need a "Due Date" but not a "Due Time". I am changing the status of this idea to Being Reviewed as our team scopes out this work. 

 

Thank you,

Scott

January 14, 2019 10:55 AM

Sorry to hear about the frustration. One thing I wanted to clarify, it seems there's been a little confusion between what the due date and the reminder date are doing.

 

For the comment "Who wants to be reminded of the tasks they were supposed to do that day just before they're about to go home"

 

The reminder date/time is separate from the due date/time. For example, by default the task is set to be due at 5pm, and the reminder to be sent at 8am. In this case, you would be reminded at 8am, not 5pm. 

 

The idea behind setting the default due date to 5pm was that you give yourself until the typical end of business day before that task is considered overdue. If the time was set to say 8am, as soon as the start of business, your task would be in red and considered overdue. 

 

At any rate, we've been getting similar feedback from customers in other channels, and we are going to change the default time from 5pm to 8am.

 

As to having the ability to set a default time, this is something our team can look into. 

 

Thanks for bringing up your feedback. 

175 Replies
Saurav
Member

Guys, why did you remove the time option without fixing the multiple timezone issue first - https://community.hubspot.com/t5/HubSpot-Ideas/User-specific-time-zones/idi-p/13508

 

It was additional work earlier, but now the task feature is unusable for companies spread across different timezones.

emhall810
Member

This could also be accompanied by the ability to create custom task templates.

 

Example: I send over a contract and want to remind myself to follow up by the end of the next day to see if there are any questions. This same task is created over and over, but it's low enough volume and differs enough amongst reps that it's not worth creating/maintaining a workflow to accomplish this.

 

I anticipate that this functionality could be useful for both individual tasks or in workflows.

quiggdavid1406
Member

Myself and my team would find it really useful if the 2 tasks could not be scheduled together. For example if the first task is 8am, then the next task is 8.15 then 8:30 and so on. 

This would be much easier to manage than all the notifications coming in at once.

 

LLCarlj
Member

My issue is related, but not exactly the same. By default, Hubspot used to set an email reminder for "the day of" whenever I created a task for myself. So I got used to relying on the emails the day of as the tasks I needed to do that day.  At some point this changed, and I missed if there was an announcment about it, but I am still finding tasks out there that never sent me a reminder and didn't get done. 
So my hope would be that we can change our own defaults for task reminders so that I can once again have it set to "the day of", as that process is one I got used to since I started using Hubspot over two years ago...

Thanks!

360
Member

YES.Great idea.

 

Implementation shouldn't be insane... it's really giving the ability to change a single value in the HubSpot database... just needs a front end dropdown/timepicker field.

GSinclair
Member

Opting in or out of the automatic reminder suits me. When setting a task that would save having to put in a reminder for each task. I see others want to default to 'no reminder' when setting a task. Having the option to set your own default seems to be the right solution.

Tommy123
Member

I get this. There is so much more. I don't know how to initiate feedback so doing it here:

1. Criteria should be set so that any task that is new or existing defaults to a reminder one day prior to the task being due. Why? Because relying on a manual entry is not a good standard.

2. And...having to correct these manually one at a time is even more unproductive.  There needs to be a global radio button that allows me to select a one day in advance reminder globally for all tasks. 

3. A task should always appear in my queue unless I have: unfollowed a contact, or personally deleted the task. A task should NEVER expire on its own. Why? because I lose dozens of hard worked prospects when the tasks drop off. Should never happen. The only way to catch these in your system is to run a manual report and go through them one at a time. Even then, you can't tell which ones you need to see. Same thing with the tasks that default in contacts.  

4. I should NEVER see a task on a file that I have unfollowed. I shoulld ALWAYS see tasks that hvae not been unfollowed. I should ALWAYS get a task reminder for those one day in advance. 

lawrencedudley
Member

Pleeeeease make this happen

PDLF
Member

Yes, it would be easier to manage the tasks and to be sure not to forget some. Thanks a lot for this !

DABennett
Member

The ability to choose default email notification settings on a user by user basis seems obvious. While there is a vocal group here looking to eliminate the individual email notifications - for good reason, it is obvious that HubSpot simply yielded to the "squeakly wheel".  While that ship has sailed, for future reference, fixing issues is always appreciated but not so much when you arbitrarily do something for one set of users while undercutting another set of users.

 

Put the user in control to configure these defaults to fit their workflow is basic UX and should have been the step taken.

NicolefromJayex
Member

It would be really handy to set the reminder to automatic as well. I have noticed that it is no longer setting one automatically (a reminder). Is anyone else finding this? Is this something I can already fix?

AParkes
Member

This seems to have gone around and around.

Surely it is simple.

People have different working times and schedules and COVID has made this even more relevant.

In default profile settings you should be able to set your own reminder and due default times that fit your working schedule.

After 4 years please just do this simple thing.

sjudson
HubSpot Product Team

Hi all,

 

Thanks for the spirited discussion around this one -- all points have been well made. We are actively working on a solution that will enable you to set your own custom default due date and reminder for tasks. As soon as it is ready for beta, I will post again here. 

 

Thanks for your patience,

Scott

imorrell
Member
Please look at how the mobile app works, the default time is the same time as it currently is which makes so much more sense

Ian Morrell
Head of Sales

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GASR
Participant

this is definitely a must and wouldn't require too much coding. Even instead of having a default time you can have the ability to change the time when setting up a task after logging a call

JVandermeer
Member

Yes that would be perfect if we can set our own defaults in our own way with time and business days!

HTammineni
Member

@sjudson  For the tasks which I create manually, I can set reminders to send me an email before due date. But when tasks are created using workflows and sequences, how can I set reminders for the tasks before due date(1 day reminder email before due date)? 

DABennett
Member

@sjudson - any update on the proper parameterization of Task notifications? Our people are starting to miss stuff because no default reminder is being set on Tasks they create. Even the old approach with a default time for the notification is better than no notification.

 

Also, the digest email says "you have 6 tasks due today" and just lists 3 and no active link to the actual contact. Not really useful. HubSpot's individual notification emails are excellent.

ARalph
Member

yes please! I used to have this feature and I need it again!

SLindmont
Participant

I'm glad to see this in the works, I am struggling with this as well. I would like to see no time on the due section. I can keep it blank. In addition to the ability to change the default. Thanks!