HubSpot Ideas

lrn24

Task Due Date Time

When creating a task, it defaults to being due at 5 pm. There is no way to change the default for this. You need to manually change every task which is time-consuming. There should be an option for default this time to one of your choosing. 

HubSpot Updates
May 03, 2021 02:52 PM

@Anonymous though it was intentionally left out initially, we are now working to have task creation preferences apply to follow up tasks as well, so no need to create a separate idea for it now. Stay tuned for that update coming soon. 

Delivered
April 28, 2021 07:28 AM

Hi All,

 

Now you can set your default due date/time and reminders for tasks created from the CRM. To do so, head to Settings>General>Tasks and set your preferences. 

 

For more information on how to set task creation defaults, see this knowledge article.

 

Thank you!

Scott

In Beta
April 15, 2021 06:45 AM

Hi HubSpot Community,

 

I am pleased to announce that now in beta are task creation defaults. This will enable you to customize your default due date, due time, and reminder when creating tasks through the CRM. If you're interested in getting beta access, please submit your information here

 

Screen Shot 2021-04-15 at 8.37.27 AM.png

Being Reviewed
March 18, 2021 05:53 AM

Hi all,

 

Thanks for the spirited discussion around this one -- all points have been well made. We are actively working on a solution that will enable you to set your own custom default due date and reminder for tasks. As soon as it is ready for beta, I will post again here. 

 

Thanks for your patience,

Scott

Being Reviewed
April 28, 2020 06:56 AM

Hi HubSpot Community,

 

Thanks for the thoughtful commentary on this particular idea. We've since changed the default task due time to be 8:00 am. 

 

We are also working to remove the "Due Time" requirement from tasks altogether. This will make it such that tasks only need a "Due Date" but not a "Due Time". I am changing the status of this idea to Being Reviewed as our team scopes out this work. 

 

Thank you,

Scott

January 14, 2019 10:55 AM

Sorry to hear about the frustration. One thing I wanted to clarify, it seems there's been a little confusion between what the due date and the reminder date are doing.

 

For the comment "Who wants to be reminded of the tasks they were supposed to do that day just before they're about to go home"

 

The reminder date/time is separate from the due date/time. For example, by default the task is set to be due at 5pm, and the reminder to be sent at 8am. In this case, you would be reminded at 8am, not 5pm. 

 

The idea behind setting the default due date to 5pm was that you give yourself until the typical end of business day before that task is considered overdue. If the time was set to say 8am, as soon as the start of business, your task would be in red and considered overdue. 

 

At any rate, we've been getting similar feedback from customers in other channels, and we are going to change the default time from 5pm to 8am.

 

As to having the ability to set a default time, this is something our team can look into. 

 

Thanks for bringing up your feedback. 

175 Replies
Sales1
Participant

Yes to eloyd and all of this.  We should be able to set custom follow-up intervals and set our own default task time in the "create follow up task" function.  I want to be able to use 1 week, 2 weeks, 1 month, etc.  It is ridiculous to have to set this on a calendar every single time and would be so much more convenient to be able to (easily, not buried in a settings sub-menu) customize the items on the list.

Mattintheweb
Member

So dearly needed!

SaraFonz
Member

Please please please prioritise - this would help greatly in work flow efficiency

eloyd
Participant

Get used to disappointment.  HubSpot doesn't seem to want to implement any of the minor chnages that would make this platform more productive than a duck with Excel.

 

GunnarWrobel
Member

Setting sane defaults would be something we could use as well Smiley Happy

Milescroft
Member

Agreed! Mine's 8am and as much as I'm in favour of getting things done early, I have to change the time EVERY TIME I create a new task. A new default would be great!

cyrusg
Member

Yep.. would love to be improved. It's a pain to change EVERY task to a different time. 

eloyd
Participant

Get used to disappointment. HubSpot doesn't seem to want to implement any of the minor chnages that would make this platform more productive than a duck with Excel.

bethjackson
Member

Having the ability to change the default due date time would be ideal. I don't usually start working until 9am and would prefer that as the default time, so having 8am as the default time is annoying. I'm sure everyone has their own preferences for the ideal default time, so having the ability to change it would be an ideal — and much used — feature to add.

eloyd
Participant

This was originally requested on ‎01-02-2019 03:15.  That's more than 9 months ago.  Not a single response from HubSpot folks on this thread.

 

Get used to disappointment.  They'll never update it.  They'll never make this simple, essential change.  They are too busy trying to get your CRM data in their marketing platform so they can charge you insane fees for sending emails to customers that you can't even integrate back into your CRM.  Hubspot has no incentive to apply even a single line of code updates to their CRM software at this point.

 

Switch to Excel and save yourself the headaches.

 

WillTBC
Member

Would love to have a simple way to change the default from "tomorrw" to how our company decides best... Should be an easy change in the settings...please kee me updated

 

Example: Change Defautl from "tomrrow" to "your system so you choose the date" kind of situation.

 

Seems simple from my end but........

eloyd
Participant

It is simple.  But HubSpot gets no money by doing it, so they won't.  

 

So long, HubSpot.  We're going back to paper and whiteboards because they're more responsive and provide more features!

 

gelflex-cc
Recognized Expert

@blodge @roisinkirby  It would be helpful for those time zones that are known for the default task to set to what their time zones 8 am would be in your timezone.  For example. If the contact is in Hawaii and I am in Eastern time, add 6 hours to the default so it is 2 pm not  8 am. This way we are not wasting time calling before someone is open.   I would skip that task till later. 

RC_PM
Member

I am another one who would really benefit from at least a company-wide default task due date and default ticket due date.

 

It appears that since this thread was created, HubSpot's first take on it was that 5pm made more sense because it's the end of the day, and if it were 8:00 am, then these would always be red, or overdue.

 

It seems that it now defaults to 8:00 am always, which is the exact opposite what they said.

 

PLEASE can we set a default time. Or can we tell you what our default time is and HubSpot can hard-code this for our company??

ParrallelUVers
Member

Currently, tasks default to 3 days from now and I would like to be able to configure my default setting for the task due date. I personally prefer tomorrow as a default -which was the recent setting until it changed to 3 days from now.

eloyd
Participant

Get used to disappointment.

-Princess Bride

 

https://www.youtube.com/watch?v=nZIlAExvneo

jmadore
HubSpot Employee

HubSpot recently made an update to change the default task due date to 3 business days. I've had a number of customers call in wondering if there is a way to change this in HubSpot, which there isn't.

 

A great tool for our customers would be to set default values for the due date when create tasks, as well as the default time.

emilyhill
Member

This would also be helpful for my team to be able to change the default date. Tomorrow worked well for us in our industry, and it's a bit fiddly to always change them from 3 days to tomorrow. Thanks!

Dispinner
Member

I have this frustration everyday. I use task reminders a lot and I waste a lot of time changing the default task reminder time from 8am to 10am. It is quite unproductive. A feature to reset the default time for tasks and also for the default time for sequences would be a great addition to the HubSpot toolbox!

The_Stig
Participant

You should also be able to default the "Email reminder" from "The day of" to "No reminder".