HubSpot Ideas


Tag/mark different Chat types

Our customer has roughly 3 types of conversation with chat: Product complaints, e-commerce ID's and regular customer service. They would like to report how many conversations were complaints, how many ID's and how many just regular service. At the moment only way to do this is by creating a new Ticket pipeline and start creating tickets so you can create reports.

But I feel this could be done more easily by adding a new feature to the Inbox tool: When you start to close a ticket you can also choose what kind of conversation this was (and create the options by yourself).

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Mad we don't have conversation tagging yet.