Switch to bot when no agents available or outside office hours

I'm playing with the qualification bot that comes with Marketing Starter and there are a couple of things missing that I think should be offered before it's useful -

 

Switching between Messages and Bot depending on business hours/away status or time delay.

If I'm available, I'd like to speak to people, if I'm not (outside hours, I'm set to away or I haven't answered in 30 seconds), I'd like a bot to take over. Otherwise I'd miss out on an interesting lead because I wasn't available.

 

Giving the option to speak to someone and not forcing them to answer questions.
What if they're browsing, curious or just want to just ask a question? I'd like to offer this option to site visitors. Otherwise people could bounce and I would lose them.

 

21 Replies
Oscar_Panczenko
New Contributor

Hi. This is an ABSOLUTE MUST HAVE.

 

I was expecting the bot to work this way, and even moved from Drift chat to Hubspot chat because of that functionality.

 

But I was mistaken, it is not possible to do it as it it now. Still something very easy to implement. Just need to add it as an option for:

 

- Out of office hours.

- Absent / No agents available.

 

That simple. =)

Any ETA for this to be implemented?

Cheers!

Oscar