Hey guys, I notice that the option to re-survey is not perfect as it should be. If we choose to re-survey a contact, we will have risk sending a survey again whenever the ticket is reopened. This means that our customer will receive a survey again and again for the same support ticket.
If we don't choose to re-survey, it will only be sent once and no more after that.
I suggest that we make a third option to re-survey the contact but not re-survey for the same ticket.
