Survey (customer feedback) in multi-language

jjin

It is currently not able to create more than one survey for each type of survey (customer loyalty survey, customer support, customer experience).

 

It would be great if it's able to create more than one survey for each type of survey so that users can create multiple surveys in multiple languages. 

13 Replies
AndreaTinner
Participant

This would be a must have. Customer Satisfaction should be requested in the language of the customer. Could you make this procedure SMART based on customer lists or even better, customer properties? (Country, Language, ...)

Status updated to: In Planning
cambria
HubSpot Product Team

Thanks for the input! We're currently exploring solutions for this. I'll keep this thread updated when we're closer to a beta!

ghovens
Member

Any news on this?

We need a better solution for multilanguage as well. Other vendors as promotior.io, delighted, asknicely and satismeter all offer a better multilanguage solution.

AndreaTinner
Participant

Also happy to exchange with you during a phone call or webex. A solution would really be requested to make this tool usfuel in daily operation. thanks.

KarolinaOlczak
Participant

Upvote from me as well - I was also looking for a solution that will let me send a separate surveys to our customers accordingly to their language 🙂

RiccardoPisani
Top Contributor

+1 We really need to create more than 1 survey!

Status updated to: Not Currently Planned
JoeMayall
HubSpot Product Team

Hi HubSpot Community,

 

My name is Joe, I'm the Ideas Forum Manager. I've been in contact with the HubSpot product team about this Idea, and I wanted to provide a quick update.

 

We appreciate all the feedback you’ve shared here to help our team evaluate this feature request. However, at this time, this functionality is not something our team is planning to build into HubSpot. This is certainly subject to change in the future, so feel free to leave feedback if you'd like. We'll update this thread if our plans change.


Best,
Joe
Ideas Forum Manager

FabZet
Member | Diamond Partner

@JoeMayall, are you referring to the CES? As far as I know, you can create both NPS's and CSAT's in multiple versions with different languages. But not yet CES's. 

I can only agree to the feedback in the forum that a few minor updates, e.g. send based on property value, multiple versions etc., is essential to make the CES useful. We had to deactivate it for now.

 

Thanks anyway for the updates,

 

Cheers,

/Fabian

MarinoEnglish
Member

+1
I'm doing support in French, English and German and I would like my Customer Support Survey to be in the right language. My clients are old people and they often don't speak more than one language.

cristina-psious
Member

Vital for those of us who work with clients from different countries in different languages! To be able to at least change the customer effort score question would be a workaround for multi-languages....

JAchilles
Member

from us a +1 as well. We have customers in different countries and like to address them in their own language. Is there any workaround for this or at least stop the survey to get sent out to specific customers. 

AFiederling
Participant

It would be really helpful to set up multiple languages to communicate with the customers in their own language. Or at least have the option to exclude them from the automation. 

coke
HubSpot Employee

As many of our customers are growing and expanding into new markets, it would be amazing to see this functionality soon in the service products. It would be very beneficial for many of our customers! 😄