Survey (customer feedback) in multi-language

It is currently not able to create more than one survey for each type of survey (customer loyalty survey, customer support, customer experience).

 

It would be great if it's able to create more than one survey for each type of survey so that users can create multiple surveys in multiple languages. 

9 Replies
Occasional Contributor

This would be a must have. Customer Satisfaction should be requested in the language of the customer. Could you make this procedure SMART based on customer lists or even better, customer properties? (Country, Language, ...)

HubSpot Product Team
HubSpot Product Team
updated to: In Planning

Thanks for the input! We're currently exploring solutions for this. I'll keep this thread updated when we're closer to a beta!

Occasional Contributor

Any news on this?

We need a better solution for multilanguage as well. Other vendors as promotior.io, delighted, asknicely and satismeter all offer a better multilanguage solution.

Occasional Contributor

Also happy to exchange with you during a phone call or webex. A solution would really be requested to make this tool usfuel in daily operation. thanks.

Regular Contributor

Upvote from me as well - I was also looking for a solution that will let me send a separate surveys to our customers accordingly to their language 🙂

Esteemed Contributor

+1 We really need to create more than 1 survey!

HubSpot Moderator
HubSpot Moderator
updated to: Not Currently Planned

Hi HubSpot Community,

 

My name is Joe, I'm the Ideas Forum Manager. I've been in contact with the HubSpot product team about this Idea, and I wanted to provide a quick update.

 

We appreciate all the feedback you’ve shared here to help our team evaluate this feature request. However, at this time, this functionality is not something our team is planning to build into HubSpot. This is certainly subject to change in the future, so feel free to leave feedback if you'd like. We'll update this thread if our plans change.


Best,
Joe
Ideas Forum Manager

New Contributor | Diamond Partner
New Contributor | Diamond Partner

@JoeMayall, are you referring to the CES? As far as I know, you can create both NPS's and CSAT's in multiple versions with different languages. But not yet CES's. 

I can only agree to the feedback in the forum that a few minor updates, e.g. send based on property value, multiple versions etc., is essential to make the CES useful. We had to deactivate it for now.

 

Thanks anyway for the updates,

 

Cheers,

/Fabian

Occasional Contributor

+1
I'm doing support in French, English and German and I would like my Customer Support Survey to be in the right language. My clients are old people and they often don't speak more than one language.