Suppress Live Chat prompt once user has closed it.
While Hubspot is very vocal about putting customers and users first, there has been a clear oversight in the features of Live Chat.
I have a situation where I've applied the same targetted message across multiple pages (using the Website URL | Contains| domain.com/folder/ rule). What this means, however, is that when a user visits a page with this targeted message, they are prompted with a Live Chat prompt message. If they see the prompt, close it, and then visit another page with the same targetted message, the prompt message pops up again.
This is great from the business's perspective, but doesn't solve for the user and diminishes their UX. The only workaround is to completely remove the prompt, which would risk missing engagement opportunities.
Can Hubspot develop a feature that:
- Enables us to suppress this prompt once a user has closed it.
- Allows us to determine whether the prompt should be suppressed indefinitely, for that session only, or for a certain number of sessions.