HubSpot Ideas

Rangrachel

Support the same number for calling and SMS.

At the moment, Hubspot-provided numbers can only be used for inbound/outbound calling (eg: similar to a landline). This means that text messages will not go through and will be rejected.

 

I understand that HubSpot-provided numbers are attributed by Twilio's service, which cannot be used for SMS purposes at this time. However, I hope the teams can work together to help support the same number for calling and smses. 

 

This can be a blocker for customers because they'll require 1 number for SMS and another number for calling. 

7 Replies
Santi25
Participant

Please fix this soon!

MBarone9
Participant

Hey Product Team--
Any updates on this? It's been a year. Just looking for general roadmap, as I will have to find another service ASAP. Thanks.

RevolveGP
Member

Yes, an obvious block for using the hubspot calling for any business.  It's like here's your email but you can't attach any files.  Please fix and allow sms.  You're smarter than this hubspot.  

MFerns15
Member

If the SMS available is not available soon, we will have to look for another service to be able to incorporate our calls and SMS in the same place.

Coopers
Member

Bump -- this is super necessary and should be a basic feature IMO!

dmaxwell
Contributor | Partner

Something needed as our end clients will try to call the number they are texting and vice versa only to be blocked as they have to be different numbers.  Our retail operation needs this urgently as we begin to turn on SMS within HubSpot

SArnoldRFX
Member

HOw is it possible in 2025 that Hubspot provides phone numbers but they are not enabled for SMS, the most used communication method today?

 

Please make Hubspot phone numbers SMS enabled!