HubSpot Ideas

Rangrachel

Support the same number for calling and SMS.

At the moment, Hubspot-provided numbers can only be used for inbound/outbound calling (eg: similar to a landline). This means that text messages will not go through and will be rejected.

 

I understand that HubSpot-provided numbers are attributed by Twilio's service, which cannot be used for SMS purposes at this time. However, I hope the teams can work together to help support the same number for calling and smses. 

 

This can be a blocker for customers because they'll require 1 number for SMS and another number for calling. 

1 Reply
Santi25
Participant

Please fix this soon!