Support for Tiered Dropdown Menus

[MPaul3]

Description:
Currently, HubSpot’s dropdown fields only support a flat structure, which makes it challenging to organize and select options that naturally belong in a hierarchy (e.g., Category > Subcategory > Detail). 

I’d like to suggest that HubSpot introduce tiered or hierarchical dropdown menus. For example:

• Selecting “A” could reveal sub-options like “AA,” which in turn could reveal further sub-options like “AAA.”

• This structure would make it easier for users to navigate complex option sets without cluttering the dropdown with too many items at the same level.

A Level 1
  └── AA Level 2
        └── AAA Level 3

Use Cases:

• Classifying companies or deals with multi-level categories.

• Organizing product or service options by main category and subcategory.

• Streamlining forms and reducing user error by showing only relevant sub-options based on previous selections.

Benefits:

• Enhanced user experience, especially for large datasets.

• Improved data quality through more intuitive field structures.

• More flexible customization for businesses with complex workflows.

Possible Implementation Ideas:

• Allow admins to define parent-child relationships between dropdown options.

• Let users expand/collapse dropdowns to navigate tiers.

• Offer conditional dropdown logic within a single dropdown property, rather than relying on separate fields and conditional visibility.

Thanks for considering this enhancement — it would be a game-changer for us and most likely other companies that rely on structured data collection in HubSpot! 🚀

[OFormo]

Really hoping this gets added. This would be a gamer changer and really enhance the Hubspot experience!

[Jigar_Thakker]

Good one @MPaul3 !

[BillX]

I like it.  As always, make it very very simple to enable. Seems obvious but many companies fail even with the simpliest feature adds

[CBirkett0]

would this be possible with a comination of Conditional Logic and Conditional Options.

Eg, Logic -  When Level 1 = A, B or C, Require Level 2.
Options - Then, in Level 2, if (controlling Property) Level 1 = A, Show options A1, B1, C1 <> or Level 1 = B, Show options D1, E1, F1

It can become messy if selection are removed, but it is possible

[MichelleFink]

This would help consolidate the number of properties immensely and make things more organized in our account. I really like the specific use case to "Offer conditional dropdown logic within a single dropdown property, rather than relying on separate fields and conditional visibility."

[MPaul3]

I've worked with Zendesk Support before, and they do support this feature. Here's how it works in their environment: Organizing drop-down field values into nested lists

Each "::" in a field value defines a new tier, so you can build as many nested levels as you need. I found this approach very intuitive and flexible—I really liked it!