HubSpot Ideas

DOatley

Support for Aptos and size 11 in HubSpot e-mails

There main issues I found through testing.

  • I want HubSpot to support Aptos as a default font for emails (from the email editor, and in sequences). I have set Sans Serif set as the font family in HubSpot and when and typing directly in the Editor, my emails are sent using Arial. (Note: Microsoft replaced Arial with Calibri in 2007 and with Aptos in 2024)
  • I consistently use size 11 in e-mails from Outlook (if I copy draft Aptos text into Hubspot, the Aptos font is used when  HubSpot sends the mail, however, HubSpot consistently changes the size to 12 when it sends the mail, why?

I use Outlook and iPhone for manual e-mail and both clients have recently replaced Calibri with Aptos as the default font. Aptos belongs to the Sans Serif font family and it is described as the perfect font for high-resolution screens. In HubSpot, I cannot pick Aptos as a font, I can only pick a font family. When picking Sans Serif as font family HubSpot uses Arial as the font. How can I update it to Aptos? Calibri replaced Ariel in Outlook and Word in 2007.

Aptos does work as a font in HubSpot if I copy and paste it into the mail editor or a sequence but there is an additional bug too. If I draft a message in Outlook using Aptos size 11 (as per my default setting) and copy this text into any kind of mailout from HubSpot or a sequence, HubSpot will send the message using Aptos but the size changes to size 12.
I tested it with sizes 14,13,12,11,10,9,8 and HubSpot consistently changes the size of any text (and this includes other text further down in the mail thread) from sizes 11 and 13 to size 12. Size 9 was not changed when tested.

 

Kindly investigate this and revert with a solution. I want my mailouts to be consistent across my mail clients and HubSpot.