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So if you've been working with HubSpot for a long time, you may or may not know how to access your own Support Inbox for HubSpot-related issues:
The old way to access your support inbox took 2 steps.
Old way - Step 1: Click "Help" in the bottom right.
Old way - Step 2 - Click "View your support inbox" and you're done.
When helping a new client with HubSpot implementation, I couldn't—for the life of me—figure out how to access my support inbox (maybe this only applies to newly created portals, as the "old way" still works on older portals).
New way - Step 1: Click the "?"
New way - Step 2 - Type in some text, even if you don't have a question and simply want to access your support inbox.
New way - Step 3: Look at the bottom and click the "Contact us" tab.
New way - Step 4 - Finally, click on "View your support inbox".
If the reasoning behind this was to alleviate email and phone support in favor of knowledge-base articles, I can understand hiding the "Chat" and "Email" buttons; however, having the "View your support inbox" visible from the very beginning would be most appreciated. I'd rather not send a PowerPoint slideshow to my clients if I need to direct them to their support inbox and I can't get on a Zoom call to take them through step-by-step.