My reporting for Support Tickets, i.e. time to response, resolution time, etc. are all off because I'm unable to set hours of operation.
I would love to be able to set hours of operation for my support team, i.e. 8:00am to 5:00pm MT, Monday thru Friday, so that when I'm reporting, the time not included in my hours of operation doesn't sku my response times, etc.
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