Super Admin Role & Sales Enterprise Seat with SCIM
Hi there,
We recently configured SCIM with Okta for our organization. Previously we had roles & rights assigned manually, including 3 of our Super Admins that also had a Sales Enterprise seat. In configuring SCIM, I assigned each of our Super Admins the corresponding role 'Super Admin'. However, once the provisioning was activated, they lost access to their sales enterprise seat. According to support, there is currently no way for a user to have both the super admin role assigned in Hubspot, as well as access to a paid sales enterprise seat, when SCIM is activated. Therefore my request is:
- Please create a super admin role that includes a sales enterprise seat or allow super admins to toggle the sales enterprise seat on or off for the role
Hi @fml88, you will have to contact your IdP Admin (Okta). Then you have to make sure that the Job Role matches the name of the role of the user in Hubspot. Else the users will have minimal access. That's the only way to manage SCIM users unfortunately. I found the documentation here to be very useful: https://knowledge.hubspot.com/account/provision-hubspot-users-with-scim-through-okta - hope that helps you!
Hi Flora, I just tried to make the changes for our organization, however unfortunately this does not work. I am still getting the same error as previously. When trying to give a paid seat to a super admin that is connected to SCIM How can I resolve this?
