Sub-bullets should have different numbering to bullets in Knowledge Base articles
Numbered lists have an option to indent into a sub-bullet and sub-sub-bullet. Those second level and third level items are showing normal numbering, same as the first level items i.e.:
1. This is first level
1. This is second level
2. This is second level
1. This is the third level
2. This is first level
But obviously the second and third levels should have some other identifiers like a), b), c), or i), ii), iii). Just as it is in Microsoft Word.
I pointed this out to Support as a bug but they informed me it is treated as a feature request and is best posted as an idea!
Not only are you unable to change the type, you also cannot use Shift + Enter to have an indented line below a bullet for something like a note below the step. It should work like the editor in this forum:
Step one *Note for step one - used Shift + Enter and typed *
Step 2
note one
note two
Step 3
The above two examples are not available in the knowledge base editor.
I totally agree. It would also be great to add support for the common keyboard shortcut for adding an ordered and unordered (bulleted) list within notes:
Ctrl + Shift + 6 for ordered lists
Ctrl + Shift + 7 for unordered (bulleted) lists
I know it seems minor, but when I'm on a call, it would be hugely helpful to be able to use a keyboard shortcut to start a new list instead of needing to use my mouse to open the nested text editor menu.