HubSpot Ideas


Style option for Customer Portal templates



It would be nice if you make it possible to style the template in the next update. This is a frequently asked question from our customers!


I think the functionality is fine for now 🙂



2 Replies

yes like being able to add other properties to show the status or the priority of the ticket

Thanks !


hello @FCadiou I need to add these properties too. This could replace JIRA, it a much nicer way with

on the ticket lists:

- priority

- owner

- ticket->pipeline customized statut (not only the ticket OPEN / CLOSE status) but as well the statuses we defined in the pipeline  (new, acknowledged, analysing, waiting for customer / development / bug correction / Release candidate) 

- filter by Ticket->pipeline customized status and not the standard OPEN/CLOSE status.

- ticket type : bug vs change request vs  configuration


On the ticket detail

- creation info (owner + date +  channel)   (read only) 

- description (read only) 

- priority (and make is changeable)

- authorise a member of the organisation to change priority