Start sequence from a reply in gmail

I would like the ability to start a sequence from a reply in gmail.


Here is just one use case:


1. We start a prospect on a sequence, which encourages them to book a demo with us.


2. The prospect replies to one of the emails in the sequence and says:


"Thanks Lee, I'll book a time next week."


3. Now we want to enroll that prospect in a new sequence that says "thank you" and then follows up with him multiple times if the prospect forgets to book a demo.



We have multiple use cases like this.


Without the ability to do this in gmail, we'll have to jump in and out of the CRM tens of times per day. Not ideal.

HubSpot updates
27 Replies
New Contributor

Not just in gmail, but from the CRM or Outlook too! 


Totally agree, and I see many people are asking the same thing different ways. I created a new account yesterday to test api calls in a sandbox environment and I receive a welcome email from hubspot asking me to choose between two options : 

Option 1 - Big email with lots of steps

Option 2 - 7 small emails along 7 days helping me configuring my account


HS, you're telling me one people of your team manually went to my contact in your CRM and enrolled me into the sequence? Ok, it might be a workflow, but the thing is : the features are not the same, reply on a workflow doesn't stop the workflow (that's ok) but there is no way of stopping a workflow with a email reply (workflow that is intended to replace a sequence I mean). Very frustrating.


Please stop the philosophy and start with some pragmatism, read a bit, it seems to be a really desired feature.

New Contributor

I also 100% think a reply starting a sequence is a huge oversight for the hubspot. Here is an example of a scenario me and my sales team faces everyday that from speaking with other hubspot users is pretty standard. I think most just don't take the time to complain and suffer quietly. 


Customer emails us asking for a quote, I respond to email with a quote.

Customer gets busy and I forget to follow up because I am also busy. 

Sale Lost


How adding sequences to a reply would make my life better with hubspot

Customer emails for a quote

I respond with quote and enter into a sequence for a presentation followup

Sequence sends reminder two days later

4 days later a task is created to call

Deal won

Hubspot is the hero 


If I started with a fresh email that is what hubspot would suggest so adding steps with a workflow to do the exact same task seems like a bad solution because now we have two processes that slow the sale cycle and I know hubspot goal is not to add more work to my sales team.


Please please consider making this a priority. 

New Contributor

Painful this is not yet enabled. I have a prospect that has taken the exact action we want - REPLIED TO A SALES EMAIL - and we cannot continue the conversation with a sequence. torture. 

Occasional Contributor

This seems so logical! 


We receive a lot of company registrations via our website. Companies that want to receive more information. 50% of the times however, they do not respond to the information we send them afterwards. A sequence for follow up in case of no response would be perfect here.

New Contributor

This is a vital feature. Would be great if they could implement it ASAP.

Regular Contributor

This would help a lot in specific cases.