After assigning a Lead to a HS Sales User, I'd like to start a Sequence on their behalf, such that the email in the sequence has the FROM email of the HS Sales User, not me (the initator of the sequence).
Hi @MandyL! That’s a completely fair question, and I appreciate you following up and sharing your thoughts. After seeing your comment, I checked in with our product team and was able to get a bit more context.
When the product team evaluates what to prioritize, they consider multiple factors, the feedback shared in the Ideas Forum being one of them. The good news is that this particular request is still on their radar and being discussed, and hasn't been deprioritized. That said, it hasn’t been scheduled for development yet. The main reason is that other projects with more immediate impact have taken precedence for now.
We fully understand how valuable this would be, and I’ll continue to keep an eye on any updates from the product team. If I hear that it’s moving into development, I’ll make sure to share that news here right away. At the moment, though, there’s no confirmed timeline.
This idea's status has changed from ‘Being Reviewed’ to ‘Idea Submitted’. This change is due to our improvement project to update our Ideas Forum statuses in order to provide better transparency into how we are listening to your feedback.
“Idea Submitted” means that our product teams are aware of this feedback and are monitoring the need for this feature alongside other inputs that determine their priorities & roadmap.
For more details about the statuses we use on the Ideas Forum & what they mean, you can read this community post here.
+1 for this too, we need to be able to support our sales teams with the power of HubSpot sequencing, but this restriction is holding us back. Allocating the sender to sales staff is a feature we can see soon?
Not being able to do this is a huge bottleneck in the automation process. We have a diverse and global team and having to push and prod across timelines to get them to enroll a list is the opposite of a streamlined outreach process.
This is a standard feature in every other sales enablement platform. HubSpot, waht are you doing?
The workflow workaround is terrible, because if any contacts fail at the enrollment step (e.g., due to a global bounce), they disappear into the workflow error log, which does not allow exports. I have to manually add each and every record to a static list so that the sales side can process them (e.g., search for another contact at the firm, confirm contact info, etc.). I spent an hour yesterday doing just that. Not a productive use of my time. If the contacts could be enrolled directly in the sequence on the sales person's behalf, the fails would go into the error log, where they can be exported and processed—and our reporting looks accurate.
I feel like I'm missing something, how is someone in a sales support role supposed to handoff a lead to a salesperson, if they can't enroll them in sequence?
ok so this has been under review since 2020?????????
At the very least someone who is a super admin should be able to send emails from other users. I initiate emails on behalf of our sales team to coordinate calls and follow-ups. I NEED this! We are a small business and work very lean; I need them doing as much as possible in other areas. The marketing hub is not always the answer, the CRM should have this capability as well.
Here are some of the other places this has been brought up:
The community needs an update on this please, you're getting multiple comments and upvotes/month for this issue. This is holding our team back and encouraging our leadership to consider alternative CRM solutions. When can we expect to see this problem resolved?
Not having this feature gates features that make it really hard for small companies to adopt and use hubspot. This can be solved, but only at the Hubspot Enterprise tier, which includes a bunch of stuff that a small company doesn't actually need.
Here is a reasonable workflow example:
We go to an event. We connected with 200 people that we told we would follow up with directly. We upload the names into Hubspot and now have a list. We want to use a sequence to assign someone to
Step 1. Call them
Step 2. Send a manual follow-up email
Step 3. Send an auto email bump
Step 4. A task to disposition them.
We want these to automatically land in the task queue of one of 3 sales reps. Right now, we need each sales rep to manually go find the leads and sequence them, RATHER than having the ability to sequence all the leads based on ownership from a single list.
This isn't enterprise-level functionality. This is small business stuff.
This idea's status has changed from ‘Being Reviewed’ to ‘Idea Submitted’. This change is due to our improvement project to update our Ideas Forum statuses in order to provide better transparency into how we are listening to your feedback.
“Idea Submitted” means that our product teams are aware of this feedback and are monitoring the need for this feature alongside other inputs that determine their priorities & roadmap.
For more details about the statuses we use on the Ideas Forum & what they mean, you can read this community post here.
Upvoted this idea in 2019 -- I've since moved on to a different company and still encountering the same issues. Seriously though - How has this not yet been implemented???
So based on @hhiggins response - is it my understanding that this idea has been demoted? Telling us why would be transparency. This has ideas has been literally been begged for since 2019. Can HubSpot provide a reason why this hasn't moved on your product roadmap? It seems pretty easy to open this feature up to non-enterprise users. An updated response from HubSpot would be appreciated.
