Split Conversations or Create Multiple Tickets form a Single Conversation
Sometimes clients send one email but within the email there are multiple issues that need to be handled by different teams (i.e. a billing related issue and a technical product related issue).
I wish we could split this single Conversation into 2 different Conversations, possibly by highlighting a portion of the Convresation/email and then somehow break that highlighted part out into it's own Conversation. This would allow us to respond/handle a more simple issue on it's own, while handling a more complex issue differently. It would also allow for the seperate Conversations to be associated to different Tickets, which could be handled by different teams.
Please let us set a time limit to permanently close and log a conversation. That way after 3 weeks when the client responds the old conversation moves to the Related conversations field and a new conversation opens a new ticket. Also, let us create a new ticket and link it back to the original ticket with a copy latest coversation from linked conversation feature.
Thank you,
Sie müssen ein registrierter Benutzer sein, um hier einen Kommentar hinzuzufügen. Wenn Sie sich bereits registriert haben, melden Sie sich bitte an. Wenn Sie sich noch nicht registriert haben, führen Sie bitte eine Registrierung durch und melden Sie sich an.