Split Conversations or Create Multiple Tickets form a Single Conversation
Sometimes clients send one email but within the email there are multiple issues that need to be handled by different teams (i.e. a billing related issue and a technical product related issue).
I wish we could split this single Conversation into 2 different Conversations, possibly by highlighting a portion of the Convresation/email and then somehow break that highlighted part out into it's own Conversation. This would allow us to respond/handle a more simple issue on it's own, while handling a more complex issue differently. It would also allow for the seperate Conversations to be associated to different Tickets, which could be handled by different teams.
Please let us set a time limit to permanently close and log a conversation. That way after 3 weeks when the client responds the old conversation moves to the Related conversations field and a new conversation opens a new ticket. Also, let us create a new ticket and link it back to the original ticket with a copy latest coversation from linked conversation feature.
Thank you,
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