The current Ticket Source property only specifies it is is an Email, Form, Chat etc but does not drill down into the actual channel such as the email address connected. This limits future reporting and tracking.
Greetings all! Some time ago this was solved for channels connected to Help Desk, the HubSpot ticketing workspace for support teams. There are now two ticket default properties that can be used in filters, views, reports, automation. Originating channel type and Originating channel account.
Greetings all! Some time ago this was solved for channels connected to Help Desk, the HubSpot ticketing workspace for support teams. There are now two ticket default properties that can be used in filters, views, reports, automation. Originating channel type and Originating channel account.
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