Spam email creating tickets, contacts and companies

BillyBunter

I posted about this issue here: https://community.hubspot.com/t5/CRM/How-to-stop-HubSpot-creating-contacts-from-all-emails-I-receive...

There was no response from anyone at HubSpot. Repasting here on https://community.hubspot.com/t5/user/viewprofilepage/user-id/60427 's suggestion.

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Hi HubSpot team:

 

Shared inboxes, in the real world, tend to be public email addresses, the sort you put on your website so that people can contact you. Over time, spammers harvest these addresses and every day you get more spam than useful email. With the default HubSpot behaviour, each spam email means three actions - mark the email as spam, go to contacts and delete the contact and go to companies and delete the company. Obviously, this is an unnecessary waste of time.

 

All that is needed to fix this is one single flag in the shared inbox setup that stops mails to that shared inbox creating contacts and companies.

 

Is this something you may be able to schedule?

 

Thanks.