To better enable collaboration and facilitate different workflows across inboxes, we need to sort the list of Conversations sometimes by newest first (to guage any reactions to recent changes) and other times by oldest first (to ensure first in, first out service).
Request:
Create Conversations Inbox sort option to sort by date
This feature is in beta right now and will be rolling out to everyone in the next couple of weeks. If you like to be a part of the beta, please feel free to DM me here or work with your customer success manager.
Thank you for your patience here. We are looking to recruit customers for a private beta to help us get initial feedback on the new search, filter, and sort experience. If you are interested in participating, please sign up here - https://forms.gle/8bygLtZJVVrMgLDF7
My name is Vijay and I am Senior Product Manager on the Conversations Inbox team.
Thank you for all your feedback. I have some good news! This feature is currently in development and we hope to have this and a completely revamped search & filtering experience in beta by 3rd / 4th week of Feb.
From a Customer Service inbox perspective we manage all our inbound inquiries from oldest to newest. we need the ability to sort ascending date order within the inboxes.
The most common way to handle incoming requests when working from a shared queue is to have oldest to newest so that customers are served on a first come first serve basis. We really need this as well, please give this request resources.
My name is Vijay and I am Senior Product Manager on the Conversations Inbox team.
Thank you for all your feedback. I have some good news! This feature is currently in development and we hope to have this and a completely revamped search & filtering experience in beta by 3rd / 4th week of Feb.
Thank you for your patience here. We are looking to recruit customers for a private beta to help us get initial feedback on the new search, filter, and sort experience. If you are interested in participating, please sign up here - https://forms.gle/8bygLtZJVVrMgLDF7
This feature is in beta right now and will be rolling out to everyone in the next couple of weeks. If you like to be a part of the beta, please feel free to DM me here or work with your customer success manager.
Is there any intention of taking this a step further and allowing us to sort by the latest activity on the conversation rather than just the initial first chat message? When answering customer queries some may take longer to fix/resolved so it would be great if I could order the conversations inbox by last activity date and time so the most recent activity such as a new reply from the customer or that I have replied is on top.
It would make it much easier to keep track of active conversations and which ones need follow up.
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