Sort CES, CSAT performance by ticket assigned. Please make CES/CSAT sortable by ticket owner.

petersherlock93
  • Who is the feature for?
    • Service hub users.
  • What is their goal?
    • To track the indivdiual performance of service team users, sortable by team, or individual team performance.
  • What value will this add?
    • We have different service offereing, some at lower price points and that are through third parties which naturally have lower CES, so the bench mark is different.
    • Also with out porting this information into a BI platform we'd have to export these reports and run analaytics on them, which is hard to constantly update for live metrics boards.
    • This give visibility into what team members are struggling to support customers or provide quick and thoughtful solution.
  • Are there examples of other places or products who have this feature?
    • Nice reply, intercom, Delighted, simplestat, asknicely , Every single CES, or CSAT provider.

This data is allvailble in platform there is not a simple reporting tool to agregate the data, and display it in platform.

 

Screen Shot 2021-01-22 at 3.48.28 PM.png

Screen Shot 2021-01-22 at 3.49.11 PM.png

 

However on the display data:

 

Screen Shot 2021-01-22 at 3.50.39 PM.png

 

Also this information is not available in any reporting at the moment.