HubSpot Ideas


Some troubles of Service hub Conversation Inbox.

We are using Service Hub but there are too many troubles to use.
For Conversations > Inbox,

1. when we opened an email in Inbox, we see the bottom of the mail. If the customer email had a long signiture, we have to scroll up every time.
so it's best for us to make it in order from new to old, which means the newer replies are displayed on the top of the thread and older replies are on the bottom.

2. we can't add and remove addresses as "To".
we can add/remove CC & BCC but can't do it in "To".
We often receive emails from other site form system whose address is fixed single address.
So we'd like to change the address as To when we reply.
If I change the email from the contact property, the sender address of all emails via the form will be changed.
So we need the way to edit the address as "To".

3 Replies

 @MRakio - see this one:


I'm pretty sure that you also need to put in a signature, and see if people are cc in an incoming email..  


And also the functions, "reply to all" and "forward".


We are not able to get started with the service Hub before these issues are fixed. And that is quit basic things in an e-mail service.

HubSpot Product Team

Hey @MRakio! Our ideas forum works best when separate ideas are submitted as separate posts.  Would you mind submitting each of these ideas individually?

Top Contributor

We are also experiences issues with the functionality missing "reply to all" and "forward". We can't use conversations until this is resolved.